I've sent 3 e-mails over the last 3 months trying to cancel my online video account. I've never gotten any response. I don't see a phone number to call. I would prefer not to call my credit card company to dispute the charges. Please help!

I've sent the staff a note about your issue, they'll respond to you sometime today.

Thanks very much!

If you cancel your account your going to miss the new dub of Clannad that starts next week and possibly the new dubs of Ghost Hound, Tears to Tiara, Dark Kings, and Blue Drop Dubbed in the future.
Slick

I'll be forwarding your information to the accounting dept. for you refund. It may be Monday when it finishes processing.
I sent you a PM to confirm you account information. Send me a message so I know that I have everything right.
If you have any questions, feel free to PM me!

When trying to go through the subscription process, there is NO indication anywhere on the web page for inputting Credit Card information that the web page is Secure on the web site, browser indications (IE or Firefox), URL (no HTTPS), looking at Page Source data or Page Info data for both IE and Firefox show there is no encryption on the page.

You need to make this page secure if you want new subscribers. If people are like me I want to see proof that the page is secure before I input personal/financial information in a web site.

This has been a secure site in the past.

Since we just upgraded to this new site, perhaps the secure logo just isn't popping up.

I've sent a request for someone to look at it.

Thanks for bringing this to our attention.

So sorry about that, our guy has now fixed it, so you can feel safe about subscribing now. Thanks akpoff!

Ok i only signed up for a month, will it take money out each month or do i got to do it each month?

I dont want it taking money out of my bank each month i want to do it when i can.

I'm pretty sure they take out the money monthly unless you cancel your subscription. I'm not sure if they have another option, but you could check here.
VOD and Online Player FAQ
www.theanimenetwork.com/component/option...d,5/func,view/id,36/

It's monthly, so if you want to cancel your account, please send an email to This e-mail address is being protected from spambots. You need JavaScript enabled to view it with your username, and name on your billing info. Thanks.

I'm having the same issue. I have e-mailed a number of times over the past month or so to cancel my premium account but I have yet to get a reply. Furthermore, my credit card is getting charged.

I already have Anime Network through my cable company and I don't wish to pay for it twice. The reason I subscribed to the online premium service was because of technical issues with my cable company. Those issues have now been rectified and I will stick with the cable VOD service for now.

I'm sending you a PM to confirm your info. Then I'll pass it over to accounting to handle today. Sorry for the trouble.

dang i think i waited to late i think they took out kk i wish they had a option on the site to cancel instead of emailing them. But thank you lots for letting me know.

I've sent different emails to ' This e-mail address is being protected from spambots. You need JavaScript enabled to view it ' over the past month (for different issues), they just aren't responding AT ALL.
How do I know they actually received my email or if they even bothered reading it?

This is the place for sure!

I'll forward this on right away!

please check your PMs. Thanks.

Thanks, glad to know the emails weren't lost after all. I just was kind of worried because I never got any replies by email.

Having same issue as thread original poster.

Thanks very much for your help!